Contact Us
Choose the route that fits what you need — for anything that happens during a call, the report button in the call is the fastest.
Email support
Write to [email protected]. Send it from the email address on your account, or include your username, so we can find it.
Many questions — camera access, coins, installing the app — are already answered in the Help Center.
Report someone
If something goes wrong during a call, report the person right from the call screen — or later from their profile, your chat or the live room: pick a reason, add details and up to 3 screenshots, and a person reviews it. You can also block them — they can't call or message you, and you can unblock them any time from your block list.
If you think someone on a call may be under 18, report it and leave the call straight away.
Payments and coins
For a charge you don't recognize or coins that didn't arrive, email us with the payment receipt and the date of the purchase. Card numbers are not stored on Umingle Video, so the receipt is how we trace a payment. Remember that each girl sets her own price.
Delete your account or your data
Ask us to delete your account, send you a copy of your information or correct it by emailing us from the address on the account. The Privacy Policy explains what may be kept afterwards and why.