Umingle Video Help Center
Support for Umingle Video: how calls start, how coins work, what happens after a report, and why accounts get removed.
Starting a Call
Tap Start a Video Call to be matched straight away, or open Girls Online and pick who you call. You do not need to fill in a profile first.
When the call starts, your browser asks to use your camera and microphone. Allow both — a video call needs them.
The browser didn't ask, or the camera stays black
- Open your browser's site settings for uminglevideo.com and set Camera and Microphone to Allow, then reload the page.
- Close other apps or tabs that might be using the camera.
- On iPhone, check Settings → Safari → Camera and Microphone.
- Still stuck? Try another current browser — Safari on iPhone, Chrome on Android or a computer.
Talking without sound, or across languages
Every call has a chat box on the call screen, and her messages translate into your language with one tap. Guides: video chat if you are deaf or hard of hearing and video calls with someone who speaks another language.
Coins and Billing
Calls on Umingle Video are paid with coins that you buy in advance. Buying coins needs a signed-in account, and card numbers are not stored on Umingle Video.
- Trial time: new accounts get some, and an automatic anti-abuse system decides how much — so it can differ between accounts.
- Prices: each girl sets her own, so there is no single rate. You see the price in the call flow.
- A notice first: a notice appears just before charging starts, so a call never turns paid without warning.
A question about a specific charge? Contact us with the date and time of the purchase.
Reports and Blocks
If someone makes you uncomfortable, you can report them right from the call screen, end the call at once, or block them.
- Reports are reviewed by people, not only by an automatic filter.
- Blocks take effect right away. A blocked person cannot call or message you, and you can unblock them any time from your block list.
- Report from the call screen, their profile, your chat or the live room: pick a reason, add details and up to 3 screenshots. Chats are not routinely read.
The Safety Center has more on staying safe during a call.
Account Bans and Removed Accounts
Umingle Video removes accounts that break the community guidelines — for example harassment, threats, showing other people without their consent, or using the service when you are not at least 18 years old.
A removed account cannot sign up again, including with a new account. Bans can be appealed: if you think your account was removed by mistake, or you have another question about it, contact us from the email address you use.
Your Data
- Calls are not recorded.
- Your personal data is never sold.
- Card numbers are not stored on Umingle Video.
The Privacy Policy explains what is collected and why.
Help Center FAQ
Why does my browser keep asking for the camera?
Umingle Video asks for your camera and microphone each time a call starts, because a video call needs both. If you allow them for the site in your browser settings, the prompt stops appearing.
Why was I charged after my trial time?
Trial time on a new account is limited, and how much you get is decided by an automatic anti-abuse system. Once it is used, calls are paid with coins at the price the girl has set. A notice appears just before charging starts.
Can a blocked person contact me again?
Not while they are blocked. Blocking takes effect right away: they cannot call or message you. If you change your mind, you can unblock them any time from your block list.
Can I make a new account after mine was removed?
No. Accounts removed for breaking the community guidelines cannot sign up again.
Still Need Help?
Contact Umingle Video support and tell us what happened. Back to 1-on-1 video calls on Umingle Video.