Privacy Policy – Umingle Video

What we collect

Account information you provide when you sign in or set up an account.
Device and connection information — browser and device type, a device identifier, an approximate location derived from your connection, and the times you use Umingle Video. It keeps the service working and helps us spot fraud and abuse.
Usage information — the features you use and the length of your calls, which is also how charges are calculated.
Purchase records from our payment provider, such as the amount and date. Card numbers are not stored on Umingle Video.
Reports and support messages, including the reason, details and any screenshots you add to a report.

Your camera, microphone and calls

Your browser asks for your permission before the camera or microphone is used, and they are used only to carry a call while it is happening. Umingle Video does not record calls. Recording anyone during a call is against our Terms of Service.

Messages in a call

Chats are not read as a matter of course. If something is reported, a person reviews the report — the reason, details and any screenshots added to it — to decide what happened. When you use one-tap translation, the message text is processed so it can be translated.

Why we use it

to connect calls and run the features you choose;
to process purchases and keep your coin balance accurate;
to review reports, enforce the Community Guidelines and keep removed accounts from returning;
to prevent fraud and abuse, which includes deciding how much trial time a new account gets;
to reply when you contact us and to meet our legal obligations.

Who we share it with

We never sell personal data or share it for cross-context advertising. It is shared only with:

service providers that run parts of Umingle Video for us — such as hosting, payments and abuse prevention — under contract;
authorities, when a valid legal request requires it or someone's safety is at risk.

How long we keep it

There is no single fixed period. Information is kept while any of these applies:

your account is open;
it is needed for a payment, a dispute, or tax and accounting duties;
it is needed to keep a removal in force — a ban needs a record;
the law requires it, or an investigation is ongoing.

When none of these applies any longer, it is deleted.

Your choices

Account deletion — ask for your account to be deleted at any time through Contact Us.
Access and correction — write to us the same way to see or correct your information.
Block and report — report during a call, or from a person's profile, your chat or the live room; unblock anyone any time from your block list.
Cookies — managed in your browser; see the Cookie Policy.

California residents

Under the CCPA, California residents may ask to know what personal information we collect, use and disclose, ask us to delete or correct it, and must not be treated differently for doing so. The categories we collect are listed above (identifiers, commercial information such as purchases, internet activity and approximate location) and the purposes are those under "Why we use it". We do not sell personal information or share it for cross-context behavioral advertising. Send requests through Contact Us; we may need to confirm your identity first.

Age

Umingle Video is only for people who are at least 18 years old. If we learn an account belongs to someone younger, we close it and delete its information.

Changes to this policy

When this policy changes, the date at the top of this page changes too.

Getting in touch

Write to [email protected]. For something that happened during a call, the report button in the call is quicker — Contact Us explains which route fits which question.